Manage your subscription Go to your plan and choose Manage subscription. This opens Stripe's secure billing page.
Cancel In Manage subscription, choose Cancel subscription. Your plan stays active until the end of the period you've paid for, then moves to the Free plan. You won't be charged again. Page-pack pages you've bought stay in your account. Your ledgers and files follow the normal retention rules.
Change plan In Manage subscription, choose Update plan.
- Upgrade: your higher page allowance starts straight away. Pages you've already used this period still count.
- Downgrade, or annual to monthly: the change happens at the end of the period you've paid for. Until then you keep your current plan and page allowance, and your dashboard shows the upcoming change and its date.
Refunds
- Subscriptions: we refund within 7 days of purchase if you've used less than 10% of your monthly page allowance.
- Page packs: non-refundable once any of their pages have been used.
- If something on our side didn't work as it should, for example statements that wouldn't convert, we may refund in full at our discretion, even outside these limits.
To ask for a refund, email support@pdfdrill.com from your account email. Tell us which payment it is and what happened.
When a page pack is refunded, its pages are removed from your account. When we refund a subscription payment in full, we also cancel the subscription and the account moves to the Free plan, unless we agree otherwise with you. The full terms are in the Terms of Service, section 3.
Payments are handled by Stripe. PDFDrill never sees or stores your card number.